Treating Patients Like Consumers
Shortly after moving from Canada to Michigan, I was diagnosed with breast cancer. I was fortunate to be covered under my husband's health insurance and therefore had access to exceptional care. My surgeon was dedicated and caring, the hospital provided wonderful accommodations and my oncologist came highly recommended. I had no doubt that I was being treated by the best doctors in the best facility. From my practitioner who walked me through the diagnosis to the nurses who administered my chemotherapy, it was clear that they were patient-centric. I was not only the patient, I was treated as a discerning consumer. American health-care providers are doing a great job of providing customer service along with quality care.
The American health-care industry's dedication to consumer-oriented care is unprecedented. The hospital saw me as a client and the staff was trained to ensure that I was not only given the best care, but that I was a satisfied consumer.
Throughout my residence in Canada, I never had a concern about the quality of care that I received in any hospital or clinic. However, in America there is an emphasis on customer service that I believe comes from private ownership and a competitive business spirit. It is at the front end of health care and I am convinced it is embedded in American health-care culture. Regardless of what happens at the back end with reform that will hopefully make health care affordable and accessible to all Americans, this customer-driven health care is all American. It will continue to make American health care not only unique, but great.
Posted by: lensch | July 1, 2009 11:28 PM
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