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Will Obama be ready for the next crisis?

David Jennings
Dave Jennings, PhD, is the author of "Catapulted: How Great Leaders Succeed Beyond Their Experience." He advises and speaks internationally on ways CEOs and their teams can accelerate their impact. His clients include Fortune 500 firms and government agencies. Contact Dave at dave@davejennings.com.

Neither political experience nor lack thereof has predicted the effectiveness of a president. Being president is something you learn on the job.

President Kennedy knew this when he requested Robert McNamara, then president of Ford, to become Secretary of State. When McNamara declined, Kennedy said, "There is not a training program for presidents." Kennedy understood that all leaders, including presidents, are inadequate for the jobs they hold. He knew that leaders are not in their jobs because they have the answers, but rather because someone believes they can find the answers.

President Obama came into the presidency lacking in both depth and breadth of experience. Yet, in just 18 months, President Obama has now faced more demands than most of us will experience in a lifetime. He has sent troops to the battle front, wrestled with a tanked economy, pushed a health care bill through congress, recommended two supreme court judges, and faced an oil disaster, to name just a few.
Although we may rate his success differently, President Obama is getting exactly what he needs to become a better president: Demands... big, ambiguous, and complicated demands.

The big question for President Obama is: "Can he translate these demands into new skills and insights fast enough to be ready for the next crisis?" To answer "yes" to this question, President Obama must become more intentional about what his experience is trying to teach him. He must take the time to get the message of his experience.

Letting go of past successes
When President Truman (who is rated among the top ten presidents) met Stalin, he felt that if he could just shake his hand and look him in the eye he could build a relationship of trust. This seemed a fair approach for a country boy from Missouri. However, Truman learned quickly that he had to let go of this naïve approach towards Stalin and take a firm stand against him.

President Obama brought some of the same naivety of Truman to the White House, thinking he would be able to simply reach across the aisle and people would change their mind.

The risk for Obama is falling prey to the Peter Principle and sticking with what got him here. This principle declares, "Within a bureaucracy, leaders will rise to their level of incompetence." The reason for failure to grow is that leaders keep doing what they have always done. The temptation is to try and force the path to meet their skills rather than adapt their skills to the path.

Fortunately Obama, and other leaders, are not doomed to become incompetent as the principle suggests. If leaders are willing let go and challenge their comfort zone, they can break the cycle. Leaders who put demands on themselves that force them to let go of the past are more able to challenge their outdated thinking. Obama is experiencing these types of demands.

However, within these demands, he needs to define the critical path forward and ask himself what he needs to stop and start doing to walk in a new path. He must take the time to more intentionally ask himself and a few honest colleagues what he needs to let go of.

Internalizing New Successes
Amid the missteps Obama has made, he has also achieved many successes. Some of these are big, but many are small and unnoticeable to the press or the public. His challenge now is to make sure he is internalizing the message of his successes. If he is missing his successes, he is slowing down his readiness.

Consider the recent MIT research that found that the brain actually fires when we have a success, not when we make mistakes. Thus, an anchoring occurs when we notice something worked. Our challenge is to make sure we notice our successes.

Obama needs to make sure he sees his own progress, not in an arrogant way but in a self-reaffirming way. We are investing billions of dollars in his education. We need him to make sure he is capturing and anchoring the lessons of his experience. He needs to be more intentional about internalizing what he has done right so he can leverage this experience.

Crisis Ready
No matter what side of the political aisle you sit, we all need President Obama to succeed. And although I do not agree with many of his directions, I do think he is ready enough to face the next crisis.

The next crisis will give President Obama an opportunity to demonstrate what he has learned from his new experiences and will also expose a whole new set of limitations. It is a cycle that neither he nor anyone else can escape.

By David Jennings

 |  August 13, 2010; 11:18 AM ET |  Category:  Crisis leadership , Presidential Leadership Save & Share:  Send E-mail   Facebook   Twitter   Digg   Yahoo Buzz   Del.icio.us   StumbleUpon   Technorati  
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It is unusual and most welcome to see an unbiased opinion on the President and current and past challenges of the presidency.

I hope the President overcomes what appears to be arrogance and learns from his successes and mistakes. That said, the points in this article can easily apply to many of us, not just the president. Well done.

Posted by: steve111 | August 19, 2010 3:21 PM

I hope Obama gets the message…
It’s good to see the notion of critical forward thinking and focus delivered in a coherent manor.
The author provides insight we all can use.

Posted by: ABETTERDAYBEYOURS | August 16, 2010 9:44 PM

The author has presented a well written thesis on next steps for the President. Obama has plunged headlong into a number of deeply complex areas. One can only hope he will embrace the humility needed to honestly assess the direction and momentum of what has been started and have the intestinal fortitude to make the potentially tough calls ahead.

Rather than continuing to polarize the political warfront (Dems vs Rep), perhaps it's time to collaborate and gain understanding and appreciation for the differing views. Perhaps the better way is to not run roughshod over opponents, but to learn from them and adjust. He campaigned as a moderate, but seems to be anything but...

Mr. President, please embrace this article and move forward building the skills we need you to have in support of our great nation!!

Posted by: marioraia | August 16, 2010 9:14 PM

This was a well written article and I agree with the author that “President Obama came into the presidency lacking in both depth and breadth of experience.” The office of president, or any elected executive or legislative branch office have no specific experience requirements. However there is a lot to be said for experience, especially the need of extensive executive leadership, for the office of President.

There are several ways to obtain this necessary leadership experience prior to holding the office of president. Leadership is developed by running a business or any organization that operates under a profit/loss environment and budget responsibilities. This requires skills and knowledge to understand basic fiscal philosophies to succeed in our capitalistic economy. One can also develop leadership experience through politics as governors and mayors and through leadership in military service.

I had the privilege of serving under President Ronald Reagan as a White House political appointee. Reagan had prior executive leadership experience as President of the Screen Actors Guild and later Governor of California. These skills were crucial during his presidency.

President Obama has not managed anything nor has he ever had to balance a budget or been responsible for creating jobs. Let’s hope that he can accelerate his on the job learning. This will require humility, discipline and a focus on making America great and focusing on America’s strengths not weaknesses.

Posted by: danakimb | August 16, 2010 2:26 PM

Definitely an interesting article. I really enjoyed the idea that President Obama doesn't have to be Great, he just has to be good enough. It's as if we're asking him to Not fail rather than truly succeed (to a point where he is accepted and loved by all the american people). Not failing may just be good enough. No matter what, we're all dependent on his not failing. Now we've got to cheer "Yes, he can" because we need him to.

Posted by: amy27 | August 16, 2010 1:57 PM

Interesting article... After recently taking my daughter to college, it highlights how we have to think about all life experiences as a leadership opportunity. No need to be President.....

Posted by: tbpoole999 | August 16, 2010 1:19 PM

One thing so many people forget is the sum of paradigm shifts President Obama needs to manage.
The ambiguity he manages is immensely more complex an environment than that of his predecessors.
Dealing with ambiguity, a skill we all need to work on in depth within the corporate world, reaches massive scale in his case, moving:
-from unlimited financial resources to finite ones
-from unlimited oil to finite quantities
-from unlimited to limited defense budgets
-from a bi-polarized world to a multi-polarized world
-from a weak to a strong China
-from a weak to a strong Europe
-from a few clear fronts to multi-front tension with extremist groups
-from a manageable amount of media to a non manageable set of blogs and smaller voices made louder.

To keep his eyes set on the horizon, tell hard truths, candid truths at times but candor does not hurt, and weather the above storms is admirable.

We need him to be strong, we need the US to be strong as a guardian of a set of cultural and fundamental democratic principles.

I say this as a 40 year old Frenchman who never, ever will forgot that 18 year old Americans gave their lives to us
so my 10 year old child would be freed from the worse and think freely today. We took him to the cemetery overlooking Omaha Beach. I never will forget what I saw in his eyes.

A weak President Obama would weaken us all. He and is wife have the courage to take on the above, make mistakes as anyone would, but never compromise on their own responsibilities, whilst managing pressure groups that serve the interests of a few, not always of the many.

Francois de Saint Exupery introduced the above within The Little Prince: “to be a man, is to be responsible”.

President Obama bears the responsibilities of the free world, and we ought to feel part of his journey regardless of our political opinions, as is our responsibility in turn to make it better and not just comment on it.

Posted by: FrancoisR | August 16, 2010 1:18 PM

A President or any other leader is only as strong/competent as the people he or she surrounds himself/herself with.

Unfortunately, Obama has had a not so desirable track record of choosing people who represent what our country is founded upon or who love our country and our constitution.

Starting with the bigoted, America basher, white-man hating preacher who's church Obama attended for years. Strike one for Obama.
Shame on you, Mr. President for not taking a stand and walking out of that church with your family at the first hint of such poison spewing from your preacher's mouth and which you subjected your family to.

He has selected some people to work around him at the White House with STRONG socialist, bordering on communist views who have quoted dangerous, murdering, communist leaders as those who are inspirational in their philosophies and whom we (America) should look to for answers.

Strike 2 Obama.

There are many more "strikes" to talk about and I could keep going.

You can discuss how a President learns on the job and how we are investing millions of dollars in Obama for him to be able to lead our country in coming times and challenges we may face, but if he and his staff are foundationally weak and fighting against what MOST Americans want to see happen in our nation, the money invested will never show the returns/outcome we are hoping for.

I would hope for Obama's success and have since he was elected, as our country and it's freedom is dependent on his leadership. I only hope that we can repair what has transpired under his leadership after he is out of office.

Posted by: toddmccabemusic | August 16, 2010 1:04 PM

Many of the contributions to these On Leadership forums are full of consulting jargon and advice devoid of insight; but this one is pretty good. Thanks.

Posted by: sannhet | August 16, 2010 10:10 AM

Well, he hasn't been ready for anything yet.

So, I doubt it.

48hrs until he realized georgia had been attacked by russia. He was too busy partying during the beijing opening cerimonies.

He didn't sit for his sat-com debrief for MONTHS... he/WE were unable to launch a nuke for a top secret classified amount of time.

So, he wasn't even ready to respond.

How could he actually be ready?

Posted by: docwhocuts | August 16, 2010 9:52 AM

Thanks so much for this article. You are right when you say "our challenge is to notice our success." In place of "our," I would put "America's." With so many things in such dire straits, it is often difficult to see what we, as a country, are getting right.

I often marvel at how much President Obama has accomplished. In spite of everything, he doesn't quit. A lesser person would have been overwhelmed. He may blunder, but I believe he is sincere in his efforts to move us forward. I may not agree with every step he takes, but I am grateful he is leading the way.

Posted by: 1armywife | August 16, 2010 7:40 AM

He's had some successes--there is no doubt about that. It is interesting that WaPo columnists repeatedly state that he is not getting credit for them, while it is they who should be giving him the high five. One internalizes when their is something external to take in, in politics, at all events.

Unfortunately, in some respects, he is naive. He actually thought that lecturing Congress would get it moving, when hands across the aisles didn't work. He ain't no two-fisted politco like Clinton, who would have been down in the trenches, moving health care along, quickly.

He needs powerful friends in Congress, and I'm not talking about the same old, same old. He also needs to learn how to make deals that don't appear on the internet. He needs to know when he doesn't have to speak. He needs to give more press conferences. And he needs to start now. It's late in the day. And appearing on the View doesn't cut it. He still hasn't fully grasped that the way to win support as president is different from the way to win support as a candidate.

Posted by: farnaz_mansouri2 | August 16, 2010 4:40 AM

Great article Dr. Jennings! Coming from a background of being trained on the job, I can appreciate that being one of the best ways to learn how to be a quality employee. No one starts a job being at the top of their game. If Obama can learn from his and others mistakes, I think there's a good chance he'll be "ready for the next crisis." I'm an optimist and would like to think there isn't going to be another crisis, but if so, I hope he's trained and ready!!

Posted by: jms918 | August 15, 2010 8:31 PM

Excellent Article.

I think American people are investing billions of dollars in his education but at the end it will pay off. American people need to trust more his president.

Obama is a smart guy give him a chance y support.

Posted by: tibisaycremi | August 15, 2010 1:14 PM

Interesting. But you forgot one thing a president needs. Love of country and the ability to speak the truth. One must come to the conclusion his change sold to many was the government telling us what to do in every aspect of our lives. Not to take chances but follow academias idea of what works in class forgetting the students are children and the educators are guaranteed an income and rarely ever ventured far from safety net allowed them by the taxpayer. The world is in a disaster as 40 years of trillion debt has been dumped on the american people bailing out every country on the face of the earth, we have forgiven debt owed us for years. Now as the bills come due the american people are to tighten their belts and pass 13 trillion of debt to their next 10 generations.We have now started monotizing our debt. Ask Germany how that worked out for them. We have truly elected the smartest man in the world as he has enriched his family while recieving a peace prize as a war president..jeeze

Posted by: jmounday | August 15, 2010 10:59 AM

Not sure he will have the luxury of a second term. Thanks for providing this forum for discussion!

Posted by: allbros46 | August 15, 2010 9:40 AM

I am an Obama supporter,but it sure is hard to support him when every time you open the paper there is allegations of a donation to BP execs or aligning himself with a Muslim center at Ground Zero. I believe he is smart and articulate, but his gaffes are loud and public while his successes are small and slight. He has inherited problems and he has created his own. But you are right,we need him to succeed, and we need a home run with the bases loaded, soon!

Posted by: allbros46 | August 15, 2010 9:36 AM

Our two party system, sets an elected President up, for an initial fall. Having to run around promising to fix everything that ails us during the campaign is folly. Our current President really got own carried away, however the whole world hated Bush, so not only our Bunny huggers, but the whole free world bought in. All Presidents learn when on the job. Watch BO's second term will be more productive is priorities will be narrowed down. Only historians can sort all the pros and cons out. They of course are working on Jimmy's legacy.We must remember the whole world wants the US to be a docile world cop, and remain a naive as possible. Obama is just the ticket. Pakistan and Iran and all the other Arabs can sleep well every night, as can Puty.

Posted by: dangreen3 | August 15, 2010 9:29 AM

When President Truman met Stalin, he felt that if he could just shake his hand and look him in the eye he could build a relationship of trust. This seemed a fair approach for a country boy from Missouri. However, Truman learned quickly that he had to let go of this naïve approach towards Stalin and take a firm stand against him.

President Obama brought some of the same naivety of Truman to the White House, thinking he would be able to simply reach across the aisle and people would change their mind. In this regard, Obama is much more like FDR - who thought Uncle Joe was just fine and completely trustworthy.

Both Obama and George Bush have put Mr. KGB, Mr. Putin in this light. They think he is just like Uncle Joe - completely trustworthy and just fine.

Truman was 100 times smarter than either Obama or George Bush. They both have been sending billions to Afghanistan. Bush and Obama are just like Yuri Andropov. ... He was one of the leading proponents of the Soviet invasion of Czechoslovakia, as well as the invasion of Afghanistan.

Posted by: alance | August 15, 2010 6:13 AM

Great article! I appreciate the thoughtful analysis and the approach you've taken to evaluating Pres Obama's leadership. He inspired many with his promises of change and a bright future, but the only way that can possibly happen is if he is humble enough to listen, learn, and change himself. I have my doubts, but I've seen a few cases where he did change his approach based on the situation and new information, and that gives me a grain of hope. For the sake of the country, I hope there is more of that coming!

Posted by: sedab | August 15, 2010 12:38 AM

Let's hope that Obama has learned. We need him to learn more than anything.

Posted by: bob111111 | August 14, 2010 6:06 PM

Is it productive for a president to internalize his "successes" when many if not most of them are opposed by a majority of the American public?

Posted by: jborrello2 | August 14, 2010 11:18 AM

I am surprised at the number of positive responses to a middle ground analysis. In our hyper-polarized political world I would assume that calling the President "ready enough" would be considered too much by his detractors, and damning with faint praise by those who idolize him.

The truth, as I see it, seems more in line with Dr. Jennings' views. Obama is smart, capable, and articulate. If anyone in recent history would be capable of extracting lessons on leadership from the past couple of years it would be him. But we can only judge in hindsight.

Lincoln's Presidency was plagued with failure, including appointing and standing behind one loser General after another in the Civil War. But Lincoln learned on the job, and he lost until he won. We now recall him as a great President. Folks at the time weren't so sure.

Bush, on the other hand, failed to rise to the challenge, and his inability to learn the lessons of his mistakes mired us in unnecessary war and economic devastation we will struggle to recover from for a generation.

I believe that Obama is good enough. However, I also believe that it is more difficult to determine one's successes and failures when you are surrounded by people calling for either your coronation or your head. Will he be able to capitalize on the on-the-job training he has received to date? Does he have the sort of advisors, and self analysis, to sift through the rhetoric to plainly see how far he has come and how far he needs to go? I like to think, to paraphrase his campaign slogan, that "yes, he can." But, unfortunately, we will probably need another crisis to know for sure.

Posted by: BillMcGee | August 14, 2010 2:23 AM

It would be interesting if the author actually went deeper into the issue. For example, Obama and his team still consistently blame Bush for all that is wrong with the economy. Yet Obama has passed financial reform, health care, stimulus bills, taken over private companies, decided to control pay for financial executives, etc. So, it seems, Obama is running away from what he has done, and simply reverting to what the Democrats have done for the last 4 years, blame everything on Bush. If he can't take ownership of the current problem how can we really expect him to honestly work toward solving it? If he keeps repeating old political strategies why should we have any faith in his being able to handle future problems?

Posted by: termiteavenger | August 14, 2010 1:36 AM

It would be interesting if the author actually went deeper into the issue. For example, Obama and his team still consistently blame Bush for all that is wrong with the economy. Yet Obama and the Democrats have passed financial reform, health care, stimulus bills, taken over private companies, decided to control pay for financial executives, etc. So, it seems, Obama and the Democrats are running away from what they actually have done, and simply trying what they did for the last 4 years, blame everything on Bush. If you can't take ownership of the current problem how can we really expect you to work toward solving it? If you keep repeating old strategies why should we have any faith in your handling future problems with new solutions?

Posted by: termiteavenger | August 14, 2010 1:33 AM

It would be interesting if the author actually went deeper into the issue. For example, Obama and his team still consistently blame Bush for all that is wrong with the economy. Yet Obama and the Democrats have passed financial reform, stimulus bills, taken over private companies, decided to control pay for financial executives, etc. So, it seems, Obama and the Democrats are running away from what they actually have done, and simply trying what they did for the last 4 years, blame everything on Bush. If you can't take ownership of the current problem how can we really expect you to work toward solving it?

Posted by: termiteavenger | August 14, 2010 1:29 AM

Nice angle on leadership -- worry less about the experience you bring to the table and more about how quickly you're going to learn from new experience.

Dave seems to have hit on something here. Contrary to partisan predictions, Obama's lack of meaningful experience has not led to wholesale self-destruction in his first 2 years.

Instead, the presidency seems to be in large part about setting the right priorities. This, combined with rapid learning from successes and failures as Dave suggests, can make for effective leadership.

Posted by: DavidBryce | August 13, 2010 9:21 PM

Wow!! This has to be the first article in the last 3 years where someone has actually looked at the job Obama is doing with a critical eye, and not just a biased opinion. it seems that all we ever see those that either want to lick his boots and kiss his feet, or impeach him for any moves that he makes. It seems that much of this attitude that we see stems directly from Doctor Jennings statement that he is still approaching the office with a little naivete in somehow just expecting those across the aisle to fall in line like this adamant supporters, and then just dismissing them when they don't. When you take the issues away, and just simply look at his leadership style, it is really easy to see where he has succeeded. Great success in inspiring and motivating those who have similar beliefs, but abject failure in reaching out to and developing relationships with those who disagree with him.

Posted by: dpierce2 | August 13, 2010 3:31 PM

I appreciate the authors approach to being more intentional. His perspective that we have invested billions in the President's education is true and that he has faced a number of challenges that can turn into lessons for him is insightful. what the President makes of the rest of his tenure, whether it is one or two terms is completely about what he has learned up to this moment in time.

I hope the President is doing some significant " in and after-action reviews' that the Armed Services use to learn the lessons as they go and apply them to the next mission or hill. His responsibilities are as or more significant.

Posted by: DonJones | August 13, 2010 3:14 PM

Very insightful column. Research has shown that one of the biggest predictors of leadership success is the ability to learn. Learning comes from taking risks, facing choices, making decisions, reflecting, summarizing lessons learned, and applying lessons learned to new settings.

Obama is smart and skillful. We will soon learn if he learns. Can he adjust and adapt as he goes? Can he face tough situations and learn from the decisions he makes? Can he be resilient and courageous with bad choices and humble and thoughtful from good ones?

As Jennings said, we will find out and this discovery will likely make or break his presidency. Previous Presidents who learned grew into their office;others who did not left the office with the same insights they came in with.

We face many national crises which require insights, and learning.

Posted by: dou123 | August 13, 2010 2:46 PM

I am in complete and 100% agreement that a key success trait of a leader is "self-evaluation." However, I believe (and most would agree) that it must be an open and honest self-evaluation. And there-in dwells the biggest failure of President Obama as a leader. He is extremely dishonest with others and therefore, it is highly likely that he is often dishonest with himself.

Said a different way, if President Obama won't be honest with others, then he won't be honest with himself. It therefore follows, that he will not be effective in self-evaluation, which means he is very likely to make the same mistakes (or worse) the next time a crisis happens.

Some people have documented over 500 lies that Barack Obama (if it is Barack and not Barry) has publicly made to the American people. 500 is probably a small number of the total lies told, because those are just the ones reported on by the media. Of the lies documented, some were big (like being Muslim rather than Christian) and some were small (like saying "I will not rest until the oil crisis is over" and then taking 3 vacations).

But, the number and size of the lies doesn't really matter in my book. If a person is prone to lie (and one might very well argue "trained to lie" as a part of his Muslim upbringing) then there is a problem psychologically. Whether Obama is a sociopath or compulsive liar is for psychologists to argue. In my opinion, self-deception of any sort will ultimately create an ineffective leader.

The American public has been putting up with President Obama's blaming game and excuse making for 18 months. But I'm getting the sense that the training period is over, because the lies and excuses are no longer tolerated by both friend and critic. As a 22-year veteran, and someone who knows what being a good leader in a crisis is, I'm amazed that it's taken this long for Obama's real shortcoming to be exposed.

Posted by: DrPoactive | August 13, 2010 2:20 PM

This is all nice in theory, but based on his actions, I'd have to say there is no hope that he is even interested in removing the blinders of arrogance. Leadership 101 teaches all of us to reserve judgement until the facts are all in. The Gates-Crowley infamous statement "I don't have all the facts, ..but the police acted stupidly" indicates he is not capable of learning this basic tenet - otherwise he'd have already learned this as a father, as a junior senator, as a businessman. His handling of other recent crises bears this out - particularly Arizona and BP fiascos. His passion appears to be rhetoric, and until he sets this aside, he will not be able to learn as you are suggesting.

Does the MIT study show the brain firing on perceived successes versus true successes? For example, does the brain "anchor" when one successfully rebuffs someone, whether the premise was true or false? It'd be interesting to understand the basis of that study.

You are right in that it is an expensive education, but all is not lost. We the people are being educated too, and will be the better for it.

Posted by: Jane1122 | August 13, 2010 2:00 PM

I agree that leaders can change and adapt to the challenges they are faced with. That is the great thing about people. We can experience infinite progress. Great insight provided by the author.

In addition to learning, a leader needs to adapt to true or real principles of success and this is where President Obama falls short. Instead of changing the rules to incent hard work, innovation, and profits (profits are GOOD!), his mantra is the "share the wealth" through forced charity in the form of taxes, giving away health care, and perpetuating welfare instead of focusing on getting people back to work. What if the ridiculous billions spent on bailing out bad business models were spent on public works programs? It's well documented that the bridges in the country need to be redone. Building new roads, repairing bad ones, and a host of other projects that could be identified. Create jobs, put people to work.

If Obama continues to villify companies making profits, "the rich" (whoever they are), and create policies that make it harder or more expensive to do business, no matter what his learning capability is, he will fail. He also must acknowledge the will of the majority which he completely ignored during his health care reform debacle and continues to do on other initiatives.

Posted by: gbotri | August 13, 2010 1:40 PM

Great article - made me think about how I'm leading my team and what opportunities we have in front of us to learn from past experiences & mistakes.

Refreshing to see a non-partisan inspiring point of view. America needs more of this.

Posted by: stinv | August 13, 2010 1:32 PM

I agree with this article in that there is no true training forum for presidents. They learn on the fly. My problem is that in our media saturated world, a president (or any other type of leader) gets a tarnished view of whether they are succeeding or not. Also, it is hard to learn the tough lessons of leadership when surrounded by people who are constantly telling you how good you are. No matter what a sitting president does, our current politics are so partisan that there will always be someone to tell a president how good an action or policy is. There will also be an equal number of people telling the American public just how bad that same action or policy is. The thought that "we are investing billions of dollars in his education" gives me chills.

Posted by: clamoureux1 | August 13, 2010 1:28 PM

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