Unfortunately, business leaders know a lot more about innovating new products and new technologies than they do about innovating services. This was a problem that Paul Horn, IBM's head of research, confronted back in 2004. Although half of IBM's revenues were coming from its services, his 3,000 researchers were all focused on making new products and new technologies. Yet for our service-driven economy to grow and for America to maintain its competitive edge globally, it is critical that business leaders learn how to innovate in a service economy.
By Lillian Cunningham | January 25, 2011; 12:34 PM ET | Comments (0)
The default hierarchy today has placed email and instant communications far above structured, human-driven dialogues. Critical thinking is relegated to the sidelines in an age where the problems we are solving are global, complex and very ambiguous.
By Lillian Cunningham | January 25, 2011; 11:38 AM ET | Comments (2)
The online community managed to rapidly organize thousands of these volunteers around technology, regardless of their location, experience, language or culture. Instead of just sending a donation SMS and watching the unfolding tragedy on television, people around the world with no direct affiliation to any traditional humanitarian responders were themselves participating in a large-scale emergency response.
By Lillian Cunningham | January 11, 2011; 08:15 PM ET | Comments (2)