Everyone Is Watching
1. Describe the reality honestly;
2. Create situations where lots of people are asked to speak about their assessment of reality and its implications: They will end up stating a lot of the tough messages that need to be stated, and it will help everyone face up to things and reduce the risk of resentment;
3. Solicit ideas in a broad-based way;
4. Every time you need to discuss the bad implications of the tough times, allocate time to re-emphasize the reasons people should feel good about the long-term, in a credible way;
5. Make sure executives experience as much pain as others;
6. Make clear that any decisions will be made and executed in a way that is consistent with the company's mission and values; and
7. Very important -- Recognize that for a leader, the silver lining of tough times is that EVERYONE IS WATCHING YOU AND LISTENING TO YOU. It is like a consumer goods company getting free commercial time for the Super Bowl. So think A LOT about what you say and do, because that messaging will determine how you are viewed for a long, long time ... and appropriately so. Hard times are when you really find out what the values of an executive team are.
Posted by: silentvoices786 | February 17, 2009 6:23 AM
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