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Gen. John Batiste (Ret.)
Military/Corporate leader

Gen. John Batiste (Ret.)

A retired U.S. Army Major General, John Batiste is president of Klein Steel Services, Inc, based in Rochester, New York.

Listen to Employees

Leadership matters. We will emerge from the recession stronger with more market share by focusing on our core competencies. Through it all, we strive to be the supplier, customer and employer of choice. We always tell the truth and empower our employees to be part of the solution.

In the work to reduce expenses, our Expense Reduction Task Force includes representatives from across the company -- warehouse machine operators, drivers and office workers. The ideas generated by this task force are powerful and taken seriously: Many have been and are being implemented. In the work to increase sales, every component of the company is working as a team to deliver the day. The sales force is hungry and the operations group is covering their flank.

We understand that knowledge is power and expect departments to crosstalk and keep others informed. It is all about maintaining a positive attitude and unleashing the collective energy of the team. High performing companies will seize opportunity during the recession.

By Gen. John Batiste (Ret.)

 |  February 11, 2009; 10:21 AM ET
Category:  Economic crisis Save & Share:  Send E-mail   Facebook   Twitter   Digg   Yahoo Buzz   Del.icio.us   StumbleUpon   Technorati  
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I agree with you that top management should listen and get feedback from lower level employees but only listening is not enough, listen understand also give importance to their opinions in their decision making process through this they feel recognition and it keep the motivated too.. and Empowerment of workers is also very important but Empowerment + Responsibility and then a check is also can play important role in it...


Posted by: silentvoices786 | February 18, 2009 2:18 AM
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