The Measuring Stick
Crisis often acts as a measuring stick for effective leadership. When a crisis occurs, leaders will be able to discern whether they have invested the proper attention in building the trust, confidence and transparency necessary to successfully negotiate the uncertainty that often accompanies these events. When unforeseen events cause panic and fear, these effects are a result of uncertainty about our collective ability to navigate the rough waters, and to prevail over the difficulty: Can we do this? Will we prevail?
Psychologists once theorized that panic and fear caused the disintegration of groups responding to crisis (one example would be troops retreating, preserving self in the face of enemy fire rather than preserving the integrity of the unit). Freud posited the reverse, that panic and fear were actually caused by disintegration, the failure of the bonds that potentially hold groups together during challenge and instability. When these bonds are carefully nurtured and reinforced in "fair weather," they will surely pass the tests presented by crises. Leaders build these bonds through trust and confidence in their leadership and in the capacity of the organization to handle the crisis.
Posted by: IBCoaching | May 5, 2009 6:02 AM
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