Focus on Service

Leaders of successful financial services companies should emphasize their essential role in building the economy by allocating capital to productive businesses, financing industrial activity, and lending to home buyers.

Jamie Dimon, CEO of JP Morgan Chase, one of the most successful banks, said, "You can certainly sleep at night when you are building an institution by serving clients." If banks and other financial institutions focus on service rather than making quick bucks, people are more likely to appreciate them and furthermore, they are more likely to prosper.

By Michael Maccoby

 |  July 21, 2009; 10:48 AM ET
Category:  Economic crisis Save & Share:                 
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