Crippling the coach
It would have been far better if the presumed leader of the team (Zorn) had either been replaced as head coach or allowed to take credit for the decision to bring in another person to serve as his offensive coordinator. T
he Redskins handled the situation in the worst possible way, undermining Zorn's authority and credibility without substituting a different leader in his place. The problem was not with the decision to address a perceived shortcoming, which had to be done, but in crippling the coach's ability to lead effectively.
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