Deeply held values
We may not be able to teach instinct, but we can definitely teach values. The qualities that distinguish those "ordinary" people who take a leadership role in a crisis from their peers who do not are not their skills but are their values. As parents, teachers and leaders we will not always be successful in our efforts to teach good values. We can at least try. The best way that any of us can communicate the importance of values is not in what we say - it is in how we live.
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