The engaged leader
In challenging times leaders need to be directly engaged with their employees and their customers: on the manufacturing floor, in the R&D labs, in the service centers, and especially in the marketplace.
It is direct engagement - not memos, emails and videos - that spawns empowerment and innovation. Even more important, engaged leaders gain a much greater understanding of the challenges and opportunities their organizations face by being directly involved than they ever will by conducting meeting in their offices and business reviews.
Productivity - producing more with fewer people - should be viewed as a very good thing, not as a strain on employees. This is what makes companies more competitive and able to compete on a global scale.
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