Reaching for stars
Q: What's the right response when you come tantalizingly close to success but fail to achieve your goal? How hard is it to recover from heartbreaking setbacks like the ones the Washington Redskins have endured in recent weeks? How often have you experienced reversals that tested your own spirit?
I just opened my new restaurant Bibiana. I had carefully selected our team and handpicked all the senior personnel. I also brought some of the best front-of-the-house team members from my other restaurants.
We united forces with the same goal in mind: to create a three-star restaurant. We practiced and trained our new staff to bring everyone up to the same level of professionalism.
When The Washington Post published its review, which was just shy of three stars, it was heartbreaking for all of us at Bibiana. There was a somber atmosphere at the restaurant for couple of days. We evaluated ourselves once again to determine what we needed to improve upon at the restaurant. All of us became even more determined to achieve the original goal, those three stars.
When you try really hard and don't achieve your goal the first time, it is bittersweet .When we finally get there, it will mean all the more to our team.
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