Garrison Wynn
Speaker, Consultant, Author

Garrison Wynn

Founder of Wynn Solutions, this keynote speaker is a former stand-up comedian and author of "The Real Truth About Success


The Civility War

Q: Can people who disagree with each other -- who pale at even compromising with each other -- come up with and execute a successful game plan? (Any resemblance to the new Congress is strictly uncoincidental ...) If you've ever worked in such a heated atmosphere, what was the outcome? Is this a recipe for a lose-lose scenario, or might a surprise be in the offing?

As lame as the answer always sounds, "It depends!" Some people who strongly disagree come to great conclusions that have moved the world forward; and others have simply just shot at each other until someone runs out of resources. (Another name for this is war).

It is true, after all, that disagreement is the foundation of true agreement. If everyone agrees too quickly, it can be a sign that people are not being honest with each other and are avoiding confrontation. And that can lead to ... well, massive confrontation.

The Civil War started because "A house divided against its self cannot stand," which is not really true. It had stood before, but the issues of slavery and states' rights were so volatile, there was really no way to work it out over a 19th century cup of coffee. Like a mug of java back in those days, it took a long time to prepare and had unresolved coffee grounds floating in it, which made it a bit hard to digest.

If one side believes that the foundation of the other side's economy is 110 percent morally wrong, then you'd better grab your gun! Lincoln did manage to dramatically stop the War Between the States, but I'm just pointing out that he also started it.

It sometimes takes action, or aggression, to solve a problem. That can be hard for some to accept. We have disagreements that have lasted for centuries because in order to solve the problem, we'd have to take action that seems too extreme. Mr. Lincoln could have solved the states' rights problem without his war machine, but it took over 600,000 deaths to rid ourselves of the poison of slavery.

It seems death and destruction have a disturbingly good track record for ending a war. But in the end, is it all worth it?

In the business world, one of the keys to effective customer service training or revenue generating sales training, is the willingness to agree on what success actually looks like, not just the steps to get there.

If you have ever wondered why that customer-service rep was so rude on the phone, or why the salesperson who works for your company is a self-absorbed liar, it's about a lack of internal company agreement. Do we want to actually help troubled customers, or just apologize? Do we want to solve our problems or just get the money and win the sales trip to Cancun?

Doing what's right and difficult, sitting down and getting our real feelings on the table, and then working out a simple vision before we get started may not guarantee that we reach our goal of agreement. But it is damn good proof that we are trying.

By Garrison Wynn  |  November 8, 2010; 12:00 AM ET  | Category:  Success and adversity Save & Share:  Send E-mail   Facebook   Twitter   Digg   Yahoo Buzz   StumbleUpon   Technorati  
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The last time the republicans were in office they almost completely destroyed this country. It is no surprise that they have had to campaign twenty four seven every single day for two years to get themselves back in office. The only surprise we will see is when their own divisions among themselves will tear their own agendas apart. They have 2 years to cause a lot of damage and when they do the American people will speak again. There are a lot of people who didn't vote in these mid terms but they certainly will in 2012.

Posted by: Rabbitsmoker | November 10, 2010 5:18 AM
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My lifestyle doesn't take lots of money. This economy is a custom fit. I'm making due and pay bar & pub dues. Spend money uselessly and tax the class with the most money and fewest votes. Wonder why there are less jobs and promise more jobs. If you have more money, chances are you can spend it better than they can, so spend early and spend off ten percent.Everyone likes a bar gain, so set bar higher.

Posted by: jobandon | November 8, 2010 10:17 AM
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