Marissa Levin
CEO, speaker and writer

Marissa Levin

Founder and CEO of Information Experts, a 15-year-old strategic communications, human capital, and training consulting firm. Nationally known speaker and writer, and an expert on how to build a successful business while building a fulfilling life.


Lessons in leadership

Q: Detroit Tigers pitcher Armando Galarraga lost his bid for a perfect game when umpire Jim Joyce botched a call. Joyce apologized to Galarraga, who said he gave the ump "a lot of credit." Why did this classy ending come as such a surprise? Does success lie in the initial achievement, or in what happens next? /em>

There's hope for humanity. That's what I thought when I first heard how both umpire Jim Joyce and Detroit Tigers pitcher Armando Galarraga handled this unfortunate situation. Both men handled this event with such dignity and grace. They both made the perfect call with their reactions.

Both men showed traits of success and leadership. The world was watching and waiting for their reactions. They had opportunities to do the right thing (which they did) or make it ugly. I truly applaud Galarraga because he was robbed of an incredible accomplishment. He had a legitimate reason and every right to react negatively.

But I've learned (mostly through my kids) that when someone inadvertently and unintentionally hurts another person, the "perpetrator" already feels badly. Making them feel worse doesn't accomplish anything.

We often can't control things that happen to us or happen around us. But we can control our reactions to them. That doesn't mean we always do control our reactions ... it just means we can.

I admire Galarraga and I am inspired by him because he didn't bring anger, resentment, bitterness, or vindictiveness into the equation. He really took the high road. And the general public looked to him as a leader for cues on how to react.

I admire Joyce for taking ownership of his error. He easily could have held his position and remained defensive but he immediately owned his mistake. Not only did he own it, he showed remorse.

Truly, I can't imagine a more gracious outcome for this event.

I'll revert back to it the next time someone wrongs me.

By Marissa Levin  |  June 10, 2010; 5:30 PM ET  | Category:  Close calls Save & Share:  Send E-mail   Facebook   Twitter   Digg   Yahoo Buzz   StumbleUpon   Technorati  
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