On Success Panelists

Archive: Recovering from failure

4 mistakes I can't shake

One of the reasons I am a successful writer and speaker is because I have made so many mistakes as I've built my business. I have a lot of material to work with.

By Marissa Levin | August 1, 2010; 02:30 PM ET | Comments (4)

Toyota can bounce back

Johnson & Johnson, the maker of Tylenol, managed to rebound quickly from its crisis. How? The company was honest with the public and it staged a massive recall. It also launched a huge campaign to restore public confidence.

By Jan Scruggs | March 1, 2010; 04:18 PM ET | Comments (1)

A fine carmaker

No one is perfect. But, in automobile manufacturing, statistically, Toyota is as close (by far) as you can get.

By Tamara Darvish | March 1, 2010; 03:55 PM ET | Comments (2)

Killer floormats

Customers' complaints were routinely ignored, regulators were persuaded to abandon investigations and absurd reasons were given for obvious problems -- attack of the killer floormats!

By Virginia Bianco-Mathis | March 1, 2010; 12:02 AM ET | Comments (3)

A test of greatness

Leaders show greatness, in part, not by avoiding errors, but by being able to acknowledge and admit them and then to learn something and avoid them the next time.

By Hile Rutledge | March 1, 2010; 12:01 AM ET | Comments (1)

They'll be back

I'd certainly buy a Toyota. Maybe even more so now, when they may lower prices and make deals to bring in customers.

By Tom Heath | March 1, 2010; 12:01 AM ET | Comments (0)

Trust killer

Toyota will not get my business. It's not just the scary sudden acceleration problem, which is bad enough. Toyota's executives did the worst possible thing -- they ignored the problem.

By Patricia McGuire | March 1, 2010; 12:01 AM ET | Comments (0)

Down for the count

Success is not just about performance, but behavior under pressure. Rebuilding trust must begin immediately and Toyota is a case study in what not to do.

By Seth Kahan | March 1, 2010; 12:00 AM ET | Comments (0)

 
RSS Feed
Subscribe to The Post

© 2010 The Washington Post Company