Archive: Recovering from failure
One of the reasons I am a successful writer and speaker is because I have made so many mistakes as I've built my business. I have a lot of material to work with.
By Marissa Levin | August 1, 2010; 02:30 PM ET | Comments (4)
Johnson & Johnson, the maker of Tylenol, managed to rebound quickly from its crisis. How? The company was honest with the public and it staged a massive recall. It also launched a huge campaign to restore public confidence.
By Jan Scruggs | March 1, 2010; 04:18 PM ET | Comments (1)
No one is perfect. But, in automobile manufacturing, statistically, Toyota is as close (by far) as you can get.
By Tamara Darvish | March 1, 2010; 03:55 PM ET | Comments (2)
Customers' complaints were routinely ignored, regulators were persuaded to abandon investigations and absurd reasons were given for obvious problems -- attack of the killer floormats!
By Virginia Bianco-Mathis | March 1, 2010; 12:02 AM ET | Comments (3)
Leaders show greatness, in part, not by avoiding errors, but by being able to acknowledge and admit them and then to learn something and avoid them the next time.
By Hile Rutledge | March 1, 2010; 12:01 AM ET | Comments (1)
I'd certainly buy a Toyota. Maybe even more so now, when they may lower prices and make deals to bring in customers.
By Tom Heath | March 1, 2010; 12:01 AM ET | Comments (0)
Toyota will not get my business. It's not just the scary sudden acceleration problem, which is bad enough. Toyota's executives did the worst possible thing -- they ignored the problem.
By Patricia McGuire | March 1, 2010; 12:01 AM ET | Comments (0)