Susan Lacz
Catering, special events executive

Susan Lacz

CEO of Ridgewells who also serves on the board of directors for the Washington Board of Trade.


Moxie and tact

Q: Are successful people blunt by nature? In recent weeks, retired NFL star John Riggins has been scathingly critical of his former team, the Washington Redskins. Is his take-no-prisoners rhetoric typical for achievers? Do the tactful accomplish more?

Very rarely do you find a shy CEO: If I were a wallflower, I would definitely not be in the position that I am in today. It takes a certain amount of moxie to pave the way for success.

Concerning John Riggins's criticism of the Redskins, he speaks from experience and achievement. He has walked the walk with the Redskins, therefore he can talk to talk.
If he were to criticize a topic outside of his world of football, it probably would not be considered expert advice -- but Riggins knows football.

So yes, the tactful, tactfully done, do accomplish more.

By Susan Lacz  |  November 17, 2009; 1:54 PM ET  | Category:  tactless or truth-tellers Save & Share:  Send E-mail   Facebook   Twitter   Digg   Yahoo Buzz   StumbleUpon   Technorati  
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Part of what works for John Riggins is being blunt. He does it in a way that people understand that it's not meant as a heaping personal insult, and that allows him a lot of freedom. So does the fact that he apologizes when he thinks he's said something wrong. I've seen him do that a lot, and I've been impressed with it because he'll turn around and argue the other side of the matter.

So he talks tough and all, but because he tries to be fair people listen to what he has to say, even if his tone is confrontational. This works in abstract situations better than it does with leading a group directly though... He would never coach the way he criticizes, and that's an important distinction to what he does that he makes too.

Posted by: Nymous | November 18, 2009 5:59 AM
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