Apple, iPhone 4: How are they handling the 'reception' problem?
Apple has a reception problem. No, not the one some users of its new iPhone 4 have complained about, in which holding the phone with your hand over a gap between its two antennas on its lower left side weakens the phone's grasp of AT&T's signal.
But Apple's apparent inability to take customer complaints seriously and respectfully will take more than a Version 1.1 software update or a corrected circuit-board design to fix. Read the full article.
July 14, 2010; 7:45 AM ET
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