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Were flight attendant Steven Slater's alleged actions justifiable?

After getting into an argument with a passenger, JetBlue flight attendant Steven Slater cursed the passengers via the intercom system, grabbed a beer, then activated the emergency slide and left the plane, authorities say. Were his actions uncalled for? Read the full article.

By Jodi Westrick  |  August 10, 2010; 8:09 AM ET  | Category:  National Save & Share:  Send E-mail   Facebook   Twitter   Digg   Yahoo Buzz   Del.icio.us   StumbleUpon   Technorati  
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I hope one of the other passengers took a photo of the miscreant passenger who just had to get off the plane first, and posts it on the internet.

Who was this jerk?

Posted by: Garak | August 10, 2010 8:24 AM

Who was the miscreant passenger who just had to be first off the plane? Did any of the other passengers shoot his picture with a smart phone?

Posted by: Garak | August 10, 2010 8:25 AM

Please excuse the duplicate post.

Posted by: Garak | August 10, 2010 8:30 AM

The next jerk that drops a bag on someone's head should be pounded with it.

Posted by: mi-ti-bear | August 10, 2010 8:36 AM

He might have gotten more satisfaction if he had told the pilot who, in turn, could have alerted the TSA that they had an unruly passenger. Seeing the passenger taken off in hand irons or detained would have been better than losing his job.

Posted by: jackdmom | August 10, 2010 8:42 AM

Though the flight attendant's behavior wasn't justified, it's not difficult to understand why he snapped. How about bringing charges against the offending passenger for unbuckling his seat belt and endangering other passengers by removing his luggage while the plane was still taxiing to the gate?

Posted by: MockingbirdGirl | August 10, 2010 9:38 AM

Justified? No. Awesome? Yes.

Posted by: esmith22015 | August 10, 2010 10:08 AM

Over the years I have read and heard about some unbelievable acts of stupidity and selfishness by airline travelers. If this guy has lasted 28 years doing that job without losing his cool, he deserves an award. While deploying the emergency chute WAS over the top, he deserves a pass on cursing at the jerk passenger. He was probably saying out loud what most of the rest of the passengers were thinking.

That being said I didn't know Jet Blue carried beer.

Posted by: Frustratededucator | August 10, 2010 10:36 AM

Not enough choices on the poll.

His actions were completely understandable even though they were imprudent.

There are far too many jerks on airplanes and other public transportation.

Posted by: Bluefish2012 | August 10, 2010 10:41 AM

Anyone who has worked in the dead-end of "customer service" can appreciate this incident. The unruly passenger deserved to be thrown out of the aircraft.

I'd like to see everyone start calling out these jerks who act out on airplanes, abusing the flight crew, bringing monster carry-on luggage on board, jumping out of their seats before the plane comes to a stop, etc. Public humiliation is the only way to stop these infantile fools.

Posted by: fluxgirl | August 10, 2010 10:47 AM

The passenger needs to be publicly named and shamed, but you cannot lose sight of the fact that a uniformed drama queen on a crowded airplane is an incredibly dangerous thing.

Posted by: thebump | August 10, 2010 11:01 AM

Fine, some passengers are jerks. So are many airline employees who abuse and humiliate their customers with some of the worst service extant in the business world. That's right: customers. Far too many who would never tolerate, for example, getting the wrong food at a restaurant, served cold and after a two-hour wait - and then being charged for it, and maybe being charged extra for salt and pepper to top it all off - seem to be quick to blame customers who get a similar experience from the airline industry. What's more, that experience is routine, unlike my restaurant hypothetical, which I've never experienced, and bet I never will. The worst service we get from other providers is something we would celebrate from airlines as a vast improvement.

Posted by: DellC | August 10, 2010 11:23 AM

How is losing his job (possibly) and being arrested hurting the jerk passenger? Cussing at him I understand, after that it was just silly. The other passengers had nothing to do with the scenario and were probably delayed much more (the crew also). Jerks on Metro, jerks that drive, jerks that work in grocery and department stores, jerks at the office... they are everywhere. No point in reacting over the top at every one of them.

Posted by: shejoy | August 10, 2010 11:39 AM

whoooo hooooo grab a beer!!!

ok so i laughed, but he really must have had a bad day!

every one of you can admit that there was at least one time on a job, that you wanted to do this!!!!

cuss'em out go have a drink!!!

Posted by: nall92 | August 10, 2010 12:00 PM

I second JACDMOM's comment.
The flight attendant should have had the unruly passenger arrested.

Posted by: observer31 | August 10, 2010 12:11 PM

I would have added another category to the poll: "Probably unprofessional and not very helpful as a career move but understandable"..

Posted by: msgrinnell | August 10, 2010 12:37 PM

Better than pulling out a gun and going postal.

Posted by: jaxnc06 | August 10, 2010 12:47 PM

Granted, Slater was being paid by the airline to deal diplomatically with difficult passengers, but people are increasingly self-absorbed. We see it in traffic, in restaurants--everywhere. People's behavior indicates that they give no thought whatsoever to any other human being. Unfortunately, there may be more incidents like this unless people start learning to be more considerate. (The passenger could do with some punishment for what she did.)

Posted by: amstphd | August 10, 2010 12:48 PM

I wonder if flight crews hesitate to call the cops or kick unruly jerks off the plane because the airline will punish them for fear of losing business.

As a passenger who been trapped on planes with rude obnoxious self centered jerks and seen the abuse and massive bags they heap on everyone around them including the flight attendants, I would happily give my business to an airline that caters to the majority of their passengers by having the turkeys arrested or thrown off the plane.

Posted by: mi-ti-bear | August 10, 2010 12:53 PM

Let's wait and see what happens. Frankly, I am not buying the FA's story. There were no doubt many witnesses, the authorities acted to arrest the FA after hearing from them.

Posted by: Nemo24601 | August 10, 2010 1:04 PM

Has anyone else noticed the incredible resemblance between this person and the character named "Johnny" in the "Airplane!" movies, played by an actor named Stephen Stucker? Take a look at pictures of the two of them. A very strange coincidence.

Posted by: quicksilverer | August 10, 2010 1:09 PM


When the cops arrested this queen at his house he was found in a sexual embrace with his partner. Of course WaPo omits this detail that was in every other news report, what a crock. By the time cops got to this loon's house he was already getting sodomized. I guess the cops did not drive fast enough.

Posted by: screwjob18 | August 10, 2010 1:09 PM

Southwest should hire him and the pilot should introduce him and warn the passengers that he has been armed with a mace as part of the pre-flight welcome announcemet.

Posted by: kblgca | August 10, 2010 1:12 PM

The passenger was probably some turkey GOP / Tea-bagger type with an inflated sense of self...

Posted by: staussfamily | August 10, 2010 1:12 PM

The flight attendant is the most overworked, underpaid and overly abused worker in the country. He should have tased the passenger, tied him into his seat and called the marshals to arrest him. I, too, am sick of these passengers who think the rules of flying do not apply to them. When the plane is taxiing to the gate, sit down and shut up. You can get your bags just like everyone else when the plane comes to a stop. If something should happen during the time the plane is still moving, you can bet the passenger would sue the pants off the airlines and then of course, our costs as travelers would go even higher.

Posted by: dschuster | August 10, 2010 1:12 PM

Seriously, Screwjob18, what does his sexual orientation have to do with anything here? Congrats to the Post for not reporting it. I wonder if you troll media looking for reports of what you describe. Your outrage and your user name reveal much about you -- possibly more than you intend.

Posted by: conchfc | August 10, 2010 1:20 PM

While I certainly agree that this is pretty funny, and the passenger a complete jerk, a flight attendant is in the job of customer service.

However, as someone who trains customer service personnel for a living, this is a FAIL of epic proportions.
Slater was paid to ensure the safety of passengers, assist them, and provide them with good service. And sometimes that means putting up with a complete jerkwad, not taking their inanity personally, and doing your best to defuse the incident without causing any harm to the customer, yourself, or the company.
That was his job, and he failed at it.
Obviously he knew this would be his swan song, just as it would be if one of my Reps were to scream "yeah, well you can take your payment and shove it up your behind!" and storm out of my office.

Satisfying? Maybe for a short time, but then the inevitability sets in that you
a) lost your job in a poor economy,
b) will have difficulty getting hired elsewhere because of your actions (in this case not just because he'd get a bad recommendation from JetBlue, but also because now he's famous as for being reactionary)
c) won't get severance or benefits of any sort from your former employer, and
d) may even be SUED by that employer.

This definitely satisfies that part of us that would love to give the middle finger to the man, but ultimately it was a completely irresponsible and unnecessary act from someone who reverted to being a petulant child.

Posted by: JMGinPDX | August 10, 2010 1:34 PM


Analyze this, nimrod.

"Slater was later arrested at his home in Belle Harbor by Port Authority officials. Police sources said that when authorities found Slater he seemed to be in the midst having sexual relations."

http://www.nbcnewyork.com/news/local-beat/Airline-Steward-at-JFK-Pulls-Emergency-Chute-Flies-Coop-100286494.html

By the way the handle is designed to twist up the anal-retentive stiffs out here and never fails.

Posted by: screwjob18 | August 10, 2010 1:34 PM

He might have gotten more satisfaction if he had told the pilot who, in turn, could have alerted the TSA that they had an unruly passenger. Seeing the passenger taken off in hand irons or detained would have been better than losing his job.
Posted by: jackdmom | August 10, 2010 8:42 AM
*******************************************

Exactly ...

Posted by: gitouttahere | August 10, 2010 1:47 PM

The passenger needs to be identified and receive sort of recognition. He needs to either be taken out behind the woodshed for being one of those idiots who prefer to 'hurry up and wait' by standing before the plane stops. It's unfortunate that he was not one of those that actually took a tumble during the plane's jerking stop.

Posted by: MDL7 | August 10, 2010 1:58 PM

Personally, I think airlines should adopt a no-nonsense approach and swiftly leave these passengers on the ground to fume. I don't advocate a military state but people in general have become such craven, self-serving animals in the way they behave towards others, behaving in ways they would never expect in return, that there has to be a line; people should not have to be subjected to this kind of behavior from "customers."

On the other side of the coin, flight attendants these days aren't exactly all "coffee, tea or me" either. Oftentimes, they forget what they do for a living and who the paying customer is in the way they behave towards passengers. I refuse to fly domestic airlines on long haul flights for that very reason. As an airline veteran, unfortunately, unruly customers are part of the job; if he hadn't figured it out by now, he should have left the profession a long time ago. What he did was unprofessional and he deserved to be arrested. He'll figure out soon that its not that easy to find another job these days. What does a veteran flight attendant do? Wait tables and deal with more unruly customers on the ground?

Posted by: sassafrasnewport | August 10, 2010 1:59 PM

"When the cops arrested this queen at his house he was found in a sexual embrace with his partner. Of course WaPo omits this detail that was in every other news report, what a crock. By the time cops got to this loon's house he was already getting sodomized. I guess the cops did not drive fast enough."

What does this have to do with the story.. keep your dumb remarks to yourself.

I fly plenty and there are way too many people that think a $300 bargain fair entitles them to act like complete jerks. They should be arrested and banned from flying for 6 months. Let them experience driving 12,000 miles is to their next business trip. Maybe this will cool their jets.

Posted by: Luwarn2 | August 10, 2010 2:06 PM

I'm guessing that before the week is out this guy is going to be employed again and at a much higher rate of pay.

Because someone out there is going to realize that it might be worth it to hire someone with a working pair, a defined threshold for nonsense and a sense of style.

Posted by: bigbrother1 | August 10, 2010 2:13 PM

The obnoxious passenger needs to be outed, and ridiculed, and pointed at and laughed at.

I've seen waaaay too many passengers behave as if they are the only ones on board.

Posted by: HillRat | August 10, 2010 2:13 PM

I cheered for him when I saw it on the news. Good for him. I'd like to do the same at my job. Waaay too many princesses!

Posted by: CalmTruth | August 10, 2010 2:21 PM

Hopefully he will soon be a former JetBlue flight attendant. Whatever happen to the customer is always right. Any one working with the public has their share of horror stories regarding irate, unruly and disrespectful customers and knows dealing with this type of customer comes with the job. But if your solution to the problem of a bad behaving customer is to expose all of the patrons to a cursing rant then don't be surprised that you get a pink slip.

Posted by: snake_taylor | August 10, 2010 2:24 PM

"And sometimes that means putting up with a complete jerkwad, not taking their inanity personally, and doing your best to defuse the incident without causing any harm to the customer, yourself, or the company."
Posted by: JMGinPDX | August 10, 2010 1:34 PM
===================================
According to the Company, no person was ever in any danger. Which means that only the Company was in danger from bad PR ... because in a Customer Service dispute he would have been thrown under the bus in a NY minute. It has been common practice in Retail occupations to give in to customers who are Lawyers no matter how outrageous the demand. If you do not, your boss will. The passenger should have been arrested for assault and battery ... and if SS refused to drop the charges the Company would have fired him.

Two free beers and a chance to play on the slide may be small comfort, but it was the only "win" for him. He should get August's Shirley Sherrod Award for being a somebody.

Posted by: gannon_dick | August 10, 2010 2:26 PM

Screwjob18, I'm not doubting your source or saying you are incorrect. Perhaps Slater is gay. Perhaps he was having sex with a partner when the cops came to arrest him. I'm just asking you, even if all that is true, why is that relevant? What does being gay have to do with the story? I mean, why are you pointing it out? Is it somehow important that we know that? Does it change anything about the incident?

Posted by: conchfc | August 10, 2010 2:28 PM

I always wonder and ask "where are you going?" People are impatient and stupid. This passenger endangered the others on this flight with, what I am sure was, a bulky, weighty suitcase which for some reasons airlines continue to permit on board.

I would say, put that passenger on the no fly list.

Posted by: michaelkurtzig | August 10, 2010 2:30 PM

Does it change anything about the incident?

Posted by: conchfc | August 10, 2010 2:28 PM
-----------------------------------
screwjob18 is going to have "post hoc ergo propter hoc" on his tombstone. With Tea Baggers it's not a cause, it's a lifestyle.

Posted by: gannon_dick | August 10, 2010 2:39 PM

screwjob18 is, in simple terms, whackadoodle. and an awful person, to boot.
i vote for "futue te" on his tombstone.

Posted by: frieda406 | August 10, 2010 2:51 PM

I'd like to know why the passenger wasn't arrested for not following the flight attendants command to stay seated? Who was the huge dou che bag that started this whole thing on that plane? Not that the attendants behavior was excusable, it was not. If the attendant's going to be arrested for breaking the rules, the impatient passenger should as well.

Posted by: stinkyliberals | August 10, 2010 2:55 PM

Hawaii exports beef to the mainland. They fly the live cattle there for butchering.

Cattle class, as it turns out, is substantially roomier and more comfortable than economy or economy plus.

So as the airline execs issue instructions to pack us 300-pounders into 17-inch wide seats crammed in a steel tube for hours, which airline employees are the natural recipients of the resulting vitriol?

Justified? It's a credit to the man nobody, not a soul, got hurt.

Posted by: Bill64738 | August 10, 2010 3:16 PM


What WaPo hacks chose to omit from a news story on any given day says more about the particular makeup of the WaPo editorial staff than it does about anything else.

How dare we mention this screamer's real state of mind when jumping off the plane or what was the first thing that popped into this deviant's mind as soon as he got off the plane? Hmm?

Posted by: screwjob18 | August 10, 2010 3:17 PM

The over-reaction was getting the police and the justice system involved. Now the rest of his entire life is ruined with a trumped-up felony arrest and jail sentence. It should have only been between the airline and him. But we live in a police state anymore.

Posted by: jojo4 | August 10, 2010 3:41 PM

"trumped-up felony arrest"

Activating aircraft safety equipment unnecessarily is a federal offense and a felony. Or perhaps you don't bother to read the safety material when you fly?

"jail sentence"

What jail sentence? He's only just been arrested. Have you already sentenced him in your head?

"It should have only been between the airline and him. "

No it involves the airport too because it happened on airport property and it caused an airport incident. Again it also involves the FAA because emergency equipment was activated. It also involves the police because multiple laws were broken.

Posted by: frantaylor | August 10, 2010 4:02 PM

Flight Attendants behavior was in excusable, but the passenger should be prosecuted too.
Not following aircrew instructions is a crime, passenger also recklessly endangered other passengers and crew.

Posted by: Alphasiderius1 | August 10, 2010 4:10 PM


I think what this guy did was awesome in that it was totally justified and unlike many, he used his words - nobody got shot or hurt, but he sure did let em he was sick and tired and not going to put up with it anymore.

I hope they go easy on him (he did get hit in the head, maybe he wasn't himself) and they should definitely fine or arrest the passenger that thought they were so important they couldn't wait to de-board the plane like the rest of the passengers.

And in a world where Levi Johnston can wring every last penny out of just being associated with someone famous, this guy at least deserves to get one beer commercial out of this. You know, to tide him over until he finds another job.

Posted by: catweasel3 | August 10, 2010 4:23 PM

The job probably pays sh!t.

The last thing anyone needs when dealing with the goddamn public, is some jerkhole b!tch on PMS. Screw her and good job, Mr. Slater.

Posted by: veerle1 | August 10, 2010 4:24 PM

Good for Slater, the airlines need to open more exits for quicker off loads. some of us have planes to catch. Carry ons need to be eliminated and I understand his anger.

Posted by: astro2009 | August 10, 2010 4:32 PM

I am in complete sympathy with Mr. Slater. Flying is no longer fun, and the self-absorbed, self-important trolls who lug everything onto the plane and need it as soon as the plane lands are the worst of the worst. I hope the passenger gets locked up as well. And as for the way he quit, I sympathize -- go big and go home. I quit my first job (at Mickey D's) more than 30 years ago, and it was over something trivial. I just got fed up, said "I QUIT" and walked out. I was sick and tired of working all day on Sunday, I was missing church and my friends, and my grandmother was dying. I hope someone organizes a defense fund for him!

Posted by: EAHarrison | August 10, 2010 4:54 PM

It's pretty depressing that people think that this guy is any kind of hero. It says a lot about people and their attitudes when they think that breaking the law and disrupting airport operations is okay when you are having a bad day.

And geez if you have a job where you have to interact with customers on a daily basis then you have to be ready for that every day.

There are many many ways to react when a customer is not behaving correctly but using their bad behavior as an excuse for yours is just pathetic.

Why oh why are you complaining about airlines and their policies? There are plenty of ways to travel, if you don't like airlines then choose another mode of transportation.

Why not imagine what it was like to travel on sailing ship or stagecoach, and enjoy the luxury of a warm seat and a timely arrival.

You only have to fly for a couple of hours, grin and bear it, you insisted on buying the cheapest possible ticket, why should you expect anything but the cheapest possible service?

Posted by: frantaylor | August 10, 2010 5:00 PM

Ah - Thx to those who filled me in on SJ18. Appreciate not having to waste any more of my time!

Posted by: conchfc | August 10, 2010 5:06 PM

Screwjob18 sure seems fixated on something that didn't happen on the plane...or in the airport...or even in the parking lot. What's up with that? What's it got to do with the price of bananas?

Posted by: fluxgirl | August 10, 2010 5:13 PM

Screwjob18 has manhood problems of his own and wants to see his name in the paper! Over and over and over again.

Posted by: lambcannon | August 10, 2010 5:33 PM

OK - hands now: how many of us just want to toss those folks off (the ones that get up during landing to grab their bags, or the ones who bring a steamer trunk on and expect it to fit)?

Does it bother them that they are endangering us? If something happens during the taxi (it can) that person and his luggage are projectiles that will hit one of us. I've also had overloaded bins pop open and the contents cascade on my head during turbulence - not fun.

No, we can't blow them away. . .but we can dream. A beer and then the slide - classic!

Posted by: drmary | August 10, 2010 5:39 PM

"That was his job, and he failed at it."

ENNHHH! Wrong. He was *trying* to ensure the safety of the passengers--when one of them physically attacked him with the luggage.

"I fly plenty and there are way too many people that think a $300 bargain fair entitles them to act like complete jerks."

A-men! The reason the airlines are nickel-and-diming us these days is because they HAVE to--most airlines barely post a profit now. If you're going to get those cheap fares, you have to give something up.

"So as the airline execs issue instructions to pack us 300-pounders into 17-inch wide seats crammed in a steel tube for hours..."

So stop cheaping out and buy a first-class ticket then. If you want to cheap tickets, you have to settle for smaller seat.

Screwjob, you sound positively envious of Slater and his BF. Don't worry *pats head* your time will come.

Veerle1, you're a misogynist.

Free Steven Slater!

Posted by: NYC123 | August 10, 2010 5:46 PM

Slater reacted to problems that airlines need to fix.

1. A restaurant wouldn't tolerate a boorish customer whose behavior bothers or endangers other paying customers. Why should airlines? When people refuse to follow the rules that the rest of us manage to follow on a plane or behave obnoxiously to other passengers or flight attendants, the airline should identify them and ban them from making reservations on their flights for a year.

2. The source of most contention on an airplane is the overhead bin. Airlines have exacerbated the problem by charging to check bags. Increase your fares and give passengers an incentive for checking bags. How about an extra 250 airline award points for checking absolutely everything and an extra 150 points for checking all but a brief case, purse, diaper bag, or a coat?

I don't know about everyone else, but I'd happily pay an extra $10 per ticket to be able go to/from my seat without waiting for 15 minutes for people who are wrestling footlockers into/out of overhead bins and the first airline that introduces a "ban the boor" policy will have my life-long loyalty.

Posted by: exco | August 10, 2010 5:58 PM

INSTANT CLASSIC ... LOLOL ... I'm still looking for more of this to read!!! Legendary!! I'm mad I wasn't on the plane to witness this and fall out laughing! The best part is him taking the beer and activating the slide and like "F all y'all" on his way down.

Posted by: RLG1229 | August 10, 2010 6:24 PM

Grabbing the beer before sliding down the chute just took it to a whole other level. Legendary indeed.

Posted by: jayelle5 | August 10, 2010 6:25 PM

The passenger was probably an ass but the real evil bastards are the bean counters who run the airlines--padding their own salaries constantly and putting the squeeze on attendants and travellers to pay for it. I sympathize fully with Steven and hope someone will start a FB or MS page to raise money for his bail and legal defense fund. I'd give my five bucks. Maybe some lawyer might take this on pro bono. The charges should be dropped and the airline industry fat cats should all collectively apologize full-on Japanese style to all flight attendants and travellers. (Who knows, maybe that passenger was an airline exec...)

Posted by: konastephen | August 10, 2010 7:43 PM

Being a passenger on any airline these days is just so incredibly stressful. You're crammed into a tiny space, basically told to sit down and shut up, given little a/c or too much, not allowed to go to the bathroom, etc.

No wonder the passengers snapped. And quite frankly after listening to probably dozens of complaints it is easy to see how the flight attendants could snap as well.

Until customer service returns to the overpriced airlines, I predict more of these incidents.

Posted by: MrBoggle | August 10, 2010 8:34 PM

When the cops arrested this queen at his house he was found in a sexual embrace with his partner. Of course WaPo omits this detail that was in every other news report, what a crock. By the time cops got to this loon's house he was already getting sodomized. I guess the cops did not drive fast enough.

POSTED BY: SCREWJOB18 | AUGUST 10, 2010 1:09 PM
-----------------
Want to know a fact of life SCREWJOB18?
Doesn't matter, I'm going to explain it to you.

The only good bigot is a dead one. I can't wait until you become a good bigot.

Posted by: LiberalBasher | August 10, 2010 8:45 PM

You Rock Fluxgirl. I couldn't agree more.

Posted by: MAT2 | August 10, 2010 10:28 PM

If the FA asks for a jury trial, I suspect he will get off, probably with cheers and applause....

Posted by: JayS99 | August 11, 2010 1:38 AM

screwjob18 wrote: By the way the handle is designed to twist up the anal-retentive stiffs out here and never fails.
_ _ _ _ _ _ _ _ _ _ _ _ _ _

Sounds like this guy just hit the slide too.

Posted by: Playitagainsam | August 11, 2010 3:10 AM

We are a people with a very short fuse these days. Better what this guy did then pull a gun.

Posted by: eaglehawkaroundsince1937 | August 11, 2010 3:26 AM

What will it take before a company/organization supports their employees? Companies will tell employees to take abuse that would get the abuser arrested on a city street ... then dump the employee for finally reaching their limit. JetBlue is lucky he didn't assault the jerk instead of sliding out for a break.

Posted by: Texas-Writer | August 11, 2010 7:20 AM

Me first, foremost and always. You servants get out of my way.

Posted by: Geezer4 | August 11, 2010 8:01 AM

Hey screwjob18, you seem really obsessed about the steward's sexual preference. Is there something in your closet you haven't told your mother yet?

Posted by: bassclef | August 11, 2010 8:07 AM

Actually, to the general public,
It will depend on whether the
passenger was black or not.

My guess is that most people think
she was and therefore the situation
is explained.

Posted by: flyersout | August 11, 2010 8:20 AM

The passenger wouldn't have been arrested. Management for the airline would have patted him on the head and told him they understood his point of view and asked him how to best rectify the situation of the planes being too slow to get to the ramp and how everyone else jumps up in front of him and gets in his way when he is trying to get off the plane. Management could care less about the employees who deal with these issues everyday. And if the plane had hit a bump on the tarmac and the passenger would have fallen and hurt himself, they would have paid the bills then settled the lawsuit. It's all about the bottom dollar and public perception. This guy is and will always be a hero to the busted down, busted up, ignored and mistreated everyday American working for a living. Remember the movie, "9 to 5"? This was a replay.

Posted by: RNtravelgnome | August 11, 2010 8:49 AM

Passengers aren't "impatient" some are downright rude, thoughtless, me first individuals. Apparently, like many on this blog. Anyway, that nasty passenger assaulted him, accident or not she was in the overhead bin taking out luggage while the plane was still rolling. What if her actions had injured another passenger. Geez, people, stay in your stupid seats until you're told otherwise. Or, better yet, take a train and stay outta the airspace. What fools.

Posted by: Oxygen1 | August 11, 2010 9:06 AM

While funny and A+ for orignality the actions of the flight attendant are still childish. Two wrongs don't make a right.

Posted by: TKH2 | August 11, 2010 9:51 AM

Everything could have been avoided, if this disrespecfull passenger would have apologized, these days every body thinks, they the only ones to deserve respect, forgetting that WE ALL DESERVE TO BE TREATED WITH REPECT AND DIGNITY!

WHY THE PASSENGER IS NOT IN JAIL TOO????

Posted by: Tomasa | August 11, 2010 9:51 AM

Screwjob18: As the bard said "Methinks thou dost protest too much". But you have essentially come out of the closet with your comment. It's OK man. It's a free country.

Posted by: chopin224 | August 11, 2010 9:56 AM

He was probably just burned out. He probably didn't do any more than many overworked, underappreciated employees would like to do. If I were the authorities, I would drop the charges.

Posted by: tinyjab40 | August 11, 2010 9:59 AM

When I was working for a federal agency, I used to say that when I quit I would roller skate through the building wearing a shirt that said B***S*** in sign language. I feel his pain.

Posted by: sewgran | August 11, 2010 10:21 AM

The only reason why Slater was arrested is because Big Business who love "Right To Work" hate being reminded that it goes both ways. They want the right to fire any employee at any time for any reason but it's another kettle of fish where they take great umbrage when an employee finally gets fed up with their crummy job. For Big Buisness loyalty is a One Way Street.

And to those who said that smart thing for Slater to do was to have the abusive passenger arrested - Slater probably knew that the company would stand behind the customer and not support him in anyway.

Posted by: dre7861 | August 11, 2010 10:46 AM

Flight attendants do their work very professionally despite the fact that they are always in danger due to hijacking,plane problems, Pilot's error etc. The passengers should be considerate and sympathetic to them. This particular passenger/Attendant combination is very rare case. Generally I have found that passengers become restless for very small things. The Attendant in this case should not be subjected to severe punishment (like a criminal)but instead should be warned and given some counselling.He did not hurt or harm anyone.

Posted by: ganeshan | August 11, 2010 11:02 AM

Who do some of these passengers that do not comply with the flight crew's instrutions think they are? The flight crew is the entire passenger body rep of safety. Steve did correctly with this pasenger but a lot of us whould put that passenger in the over head bin if they could get away with it.

Posted by: usapdx | August 11, 2010 11:30 AM

...be serious.

This guys' problem is that in all the time that he's been a flight attendant, he hasn't learned how to deal with "unruly" passengers.

Maybe that's the airlines' problem as well but still. What you do is you tell them very simply until you all calm down, no one is getting off this plane. And if they can't do that then call airport security and have them taken off in cuffs one at a time until that happens.

This guy was the wrong employee doing the wrong job at the wrong time. And now they need to make an example out of him as well.

Posted by: dubya1938 | August 11, 2010 1:16 PM

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