The League

THE QUESTION

Fan Neglect?

Are NFL owners their taking fans for granted?

Posted by Emil Steiner on September 4, 2009 8:05 AM
FEATURED COMMENTS

fishndude: The Redskins franchise is worth $1.3B. As long as Snyder is making money, he couldn't care less about the fans or winning. I have been a se...

rbbeach: Why is it that nobody has mentioned that Dan Snyder is the owner of StubHub? I spoke with my wallet and walked away from my season tickets ...

katfish: Power to the fans. I say fire the owners entirely and have only CEOs. The real shareholders are the ticket holders IMHO....

Make a Comment  |  All Comments (42)

ALL COMMENTS (42)
BMACattack Author Profile Page :

Al Davis is the creepiest looking owner in the NFL. He's like a Disney villain.

wardt30 Author Profile Page :

Daniel Snyder has never had any respect for redskin fans, all he ever sees is dollar signs. The latest acts of disrespect follw several others including selling obstructed view seat in that god awful stadium.

tvanzandt Author Profile Page :

From Jack Kent Cooke to Danny Snyder, we've really run the gamut here in DC. And my interest in the NFL has followed. I've been a fan since the early sixties but in the last decade the NFL has become an overhyped, overrated media event. But at least in some markets owners still have a sense that without the fans there wouldn't be an NFL. Not so Danny. Since he bought the team his spoiled brat arrogance and unfriendly demeanor has made it difficult to pull for the team that I've always loved. I just don't care as much when the Skins are just another Dan Snyder ego-feed.

trippin Author Profile Page :

Thank God for the Rooneys. It is in large measure their values that have forged what is arguably the best football franchise in the history of the sport, propelled by the most loyal fan base of any professional team.

It's more than merely mutual respect: it's a sense of family. And it's nationwide, and not made up of just ex-pat Pittsburghers.

If there ever was "America's Team," a team that lives genuine American values, not the post-Reagan ones of greed and self-aggrandizement but those of hard work, self-sacrifice, and perseverance through difficulty, that team would be the Pittsburgh Steelers.

I sincerely hope the Redskins can find an owner of the caliber we enjoy. That wouldn't be good just for the Redskins and their fans, it'd be good for football, period. This chump has got to go.

kencorp1 Author Profile Page :

The "Weasel" has out performed himself this time. You would think he would have learned with the parking charge fiasco.

If the fans want to show the same respect to him, they would boycott the games just like the Eagles fans when they signed the animal torturer.

bdeco Author Profile Page :

The NFL is a monopoly, so team owners have no incentive to place fan interests over their profits.

bdeco Author Profile Page :

The NFL is a monopoly. Team owners have no incentive to place fan interests over their own. To make matters worse, many of today's owners (Snyder chief among them) also seem to have no qualms about exploiting for maximum profit the fan loyalty built over decades. Owners would be wise to take notice before they kill their golden goose.

KDilworth1 Author Profile Page :

The Justice Department should open an investigation into the latest ticket scandel of the Washington Redskins for violations of antitrust laws. Lets see just how much Dan Snyder and the front office know before they got caught.

mssnatchquatch Author Profile Page :

The powers that be are just now realizing that the owners are taking advantage of the fans? What took them so long?

tpmoore50 Author Profile Page :

Boswell's article was on the mark. There is no doubt Snyder has always viewed the fans as people to be exploited in any way possible. Remember, he charged a fee to view practices and the price of food was insultingly high. He only stopped because, by charging admission, scouts from other teams could attend.

In every way Snyder has been classless. As a longtime Redskins fan I am embarrassed by Snyder's behavior. Now I see they will not make the grandmother pay, how nice of Danny boy. His moral compass is very off.

MikeJ9116 Author Profile Page :

I used to be a huge Redskin fan up until Snyder started with the greed. I finally stopped patronizing them in any way when he sued a pizza restaurant for offering $1 off on a pizza for every seven points they had in their score for a victory. This is just one of many greedy moves Snyder has made over the years. The fans should boycott him until he sells the team to a decent person that has a sense of community instead of figuring out how to monetarily rape them at every turn.

washfansince66 Author Profile Page :

Loved Boswell's article yesterday. Spot on. Compared with other local owners (Caps, Ravens, Wiz), Snyder wears his emphasis for the financial bottom line on his forehead. He indeed takes his fan base for granted. Those of us that eat, sleep, breathe, and bleed burgundy and gold have watched the cost of going to a game ratchet up as he and his ownership crew squeeze every nickel out of the fan base. For a generation, I bled Oriole orange, but that faded and is completely gone after 10 years of being spat on by Angelos. Snyder is on the same track. His people even botched the waiving of Ms Hill's law suit. They don't understand that you have to win heart and souls.

DRVYNCE Author Profile Page :

The name of the game is GREED. Since the day Fedex Field opened you can't take a sandwich or a bag of peanuts, much less a bottle of water into the stadium.The cost for parking at Fedex Field is what I use to pay for a game ticket at RFK. There is nothing good that can be said about Snyder. His GREED has turned this storied franchise into a joke. I gave up my season tickets this year. Sorry Danny no more money from me.

calamityjane2 Author Profile Page :

My family had Redskin tickets since the early 60's and went faithfully to every game. Although we really missed the old stadium, we decided to go to the new one to see how it measured up. Unfortunately it is as cold and without heart as it appears our current inept owner is. So sadly, after many, many years of owning the tickets, we let them go this year. We will watch games from time to time despite our disgust with Mr. Snyder, but it is very clear that as long as he and Mr. Cerrato are in charge the team will never have the class or respectability or talent of one such as the Patriots. Mr. Snyder, do ALL the fans of the Skins a favor and leave us and the team alone. Go darken someone else's doorstep. Signed - A very disappointed and saddened Redskin.

washfansince66 Author Profile Page :

Snyder would do well to raise the influence of his PR staff. General Counsel Donovan may be a wonderful person, but he really should vet any correspondence through the PR guy. He comes across as very arrogant and self-righteous. Donovan should not be the public face for the team. Sometimes, like now, the public image matters; the Redskins public image is in a world of hurt. He needs to understand that dealing with the fans is different than dealing with agents. He could have so easily turned this ugly story into a gesture of good will, but this is not his business area. It is not a privilege to attend a game, it is a discretionary event. Where are the PR guys? Why is there no damage control? The ownership can huddle up in their conference room and high-five each other regarding the financial bottom line, but they cannot see their fan base walking away, disgusted with the Snyder-led Redskin brand. I no longer have a single Redskin item in our living room (on the eve of the opening day no less!!!), and for the first time I have bookmarked the webpage of the long-time rival Ravens. I am sure I am not alone, and I am equally sure that no one in the Redskins front office is noticing. Fans can compartment (owners from team) for only so long.

MyJobsMyCredit Author Profile Page :

I am saddened by the state of the fanbase of the Redskins these days. As a lifelong fan that really grew up in the Gibbs I era, I am puzzled by the ferocity of opinion against Snyder. While I certainly think he warrants criticism for some of his actions, it now seems he is blamed for any and everything.

1) Snyder is not singularly responsible for the demise of the Redskins. That started the day that Jack Kent Cooke died, years before Snyder was in the picture. Lest anyone forget, John Kent Cooke was not his dad and the team tolerated mediocrity for several seasons last decade. Snyder actually has a better track record than John Kent Cooke did.

2) Gibbs I was the exception for the franchise, Gibbs II the rule. This team over the course of its history has been noncompetitive more often than not, but it seems many fans feel Snyder is the lone obstacle to perrenial Super Bowls.

3) Snyder for years was criticised for not having a "football guy" in charge. The results weren't what anyone wanted, but he deserves credit for getting Gibbs back in town (someone that seems to avoid any critical evaluation) and Cerrato has been elevated. You may not like Cerrato, but he is by any definition a "football man." Did Snyder get credit? No, now the critique is that he hire a "good" football man. Who sets that standard? Do people think Snyder really wants a "bad" football man?

4) Snyder is criticized for not doing many interviews, but I hardly blame him. It would be like asking Bush II to speak at a DNC meeting or Huffington to the RNC. He used to be much more accessible, but given the region's tendency to blame him for all that is bad and not give him any credit for things he does well, do you blame him?

5) The latest ticket snafu--laid at his doorstep--is ironic in that the initial Post article even said Snyder was unaware that his staff had been selling tickets on the aftermarker and, when he became aware, told them to fix it. From most of the editorials, you'd surmise Snyder instructed his staff to do that. If anything, the evidence points the opposite way.

6) For years, Snyder is critiqued for not keeping draft picks and then--last year--is critiqued for drafting two WRs and a TE in the second round. See the comment about "football man" above. Doc Walker was the lone voice that correctly observed that the the offense--not the defense--had been the team's downfall in recent seasons, supporting the use of the second rounders. The fanbase, and many columnists, of course, knew in advance that those picks would be "busts" which leads me to point (7)...

7) Given the performance of all but the highest round picks in recent years (apologies to Chris Horton), is it wise for the team to stockpile picks rather than trade them for demonstrated talent? A draft pick is only as valuable as the player selected with it, so I'd argue most Redskins picks in recent years have little value.

8) Snyder should hold Cerrato and the scouting staff accountable for draft performance. If and when he does, I wonder if he'll get any credit for whacking Vinny.

9) Snyder and the team was criticized for looking to upgrade at QB this offseason. Has Campbell performed so well that he is immune? Campbell certainly has not demonstrated that he's a Manning or a Brady. Few current Redskins should be immune from challenges.

10) FedEx Field sucks, but it was never named Daniel Snyder Stadium. Snyder inherited that venue and then spent millions in the first couple of years to install escalators to the top levels and other unprompted improvements. It is inaccessible compared with many other NFL venues, but Snyder cannot simply put FedEx onto flatbed trucks and take it downtown.

Snyder's regime has been far from perfect, but let's not hang him at every opportunity. At least he is willing to spend money on a team that hasn't been championship caliber for several years. If the fanbase is as sheepish as Aldridge suggests (and I suspect it is), if Snyder truly was solely motivated by the bottom line he could reduce his player payroll and significantly increase his annual profit from what is the league's second most-valuable franchise.

MyJobsMyCredit Author Profile Page :

I am saddened by the state of the fanbase of the Redskins these days. As a lifelong fan that really grew up in the Gibbs I era, I am puzzled by the ferocity of opinion against Snyder. While I certainly think he warrants criticism for some of his actions, it now seems he is blamed for any and everything.

1) Snyder is not singularly responsible for the demise of the Redskins. That started the day that Jack Kent Cooke died, years before Snyder was in the picture. Lest anyone forget, John Kent Cooke was not his dad and the team tolerated mediocrity for several seasons last decade. Snyder actually has a better track record than John Kent Cooke did.

2) Gibbs I was the exception for the franchise, Gibbs II the rule. This team over the course of its history has been noncompetitive more often than not, but it seems many fans feel Snyder is the lone obstacle to perrenial Super Bowls.

3) Snyder for years was criticised for not having a "football guy" in charge. The results weren't what anyone wanted, but he deserves credit for getting Gibbs back in town (someone that seems to avoid any critical evaluation) and Cerrato has been elevated. You may not like Cerrato, but he is by any definition a "football man." Did Snyder get credit? No, now the critique is that he hire a "good" football man. Who sets that standard? Do people think Snyder really wants a "bad" football man?

4) Snyder is criticized for not doing many interviews, but I hardly blame him. It would be like asking Bush II to speak at a DNC meeting or Huffington to the RNC. He used to be much more accessible, but given the region's tendency to blame him for all that is bad and not give him any credit for things he does well, do you blame him?

5) The latest ticket snafu--laid at his doorstep--is ironic in that the initial Post article even said Snyder was unaware that his staff had been selling tickets on the aftermarker and, when he became aware, told them to fix it. From most of the editorials, you'd surmise Snyder instructed his staff to do that. If anything, the evidence points the opposite way.

6) For years, Snyder is critiqued for not keeping draft picks and then--last year--is critiqued for drafting two WRs and a TE in the second round. See the comment about "football man" above. Doc Walker was the lone voice that correctly observed that the the offense--not the defense--had been the team's downfall in recent seasons, supporting the use of the second rounders. The fanbase, and many columnists, of course, knew in advance that those picks would be "busts" which leads me to point (7)...

7) Given the performance of all but the highest round picks in recent years (apologies to Chris Horton), is it wise for the team to stockpile picks rather than trade them for demonstrated talent? A draft pick is only as valuable as the player selected with it, so I'd argue most Redskins picks in recent years have little value.

8) Snyder should hold Cerrato and the scouting staff accountable for draft performance. If and when he does, I wonder if he'll get any credit for whacking Vinny.

9) Snyder and the team was criticized for looking to upgrade at QB this offseason. Has Campbell performed so well that he is immune? Campbell certainly has not demonstrated that he's a Manning or a Brady. Few current Redskins should be immune from challenges.

10) FedEx Field sucks, but it was never named Daniel Snyder Stadium. Snyder inherited that venue and then spent millions in the first couple of years to install escalators to the top levels and other unprompted improvements. It is inaccessible compared with many other NFL venues, but Snyder cannot simply put FedEx onto flatbed trucks and take it downtown.

Snyder's regime has been far from perfect, but let's not hang him at every opportunity. At least he is willing to spend money on a team that hasn't been championship caliber for several years. If the fanbase is as sheepish as Aldridge suggests (and I suspect it is), if Snyder truly was solely motivated by the bottom line he could reduce his player payroll and significantly increase his annual profit from what is the league's second most-valuable franchise.

bwasserman1 Author Profile Page :

In the words of my 8 year old - Dan Snyder cares about money not people. I haven't given him a dime of my hard earned cash and won't step foot in FEDx field until he sells the team. It's hard to imagine how a guy as slimmy as Snyder ever ran a successful business. Maybe he made money the old fashio way...he inherited it.

QuietStormX Author Profile Page :

I don't think so. It's a business! Sign a contract, honor the contract. If the say they will try to work with you, and don't? Then that's bad. You pay for what you get on the field. You put in place people to do their job and paid for it. Sure at times you don't get what you pay for. But you do your research first... The Owners are not on the field playing. It takes a TEAM to get the job done in the NFL. To many changes to key people serves no one or the team. For people who bought season tickets but could not honor their contracts, you should not have bought them... For the people in the ticket office selling ticket packages on the side, I hope you're sued for that MONEY. You don't get a job and start selling product not yours for a profit. You can't blame the Redskins for something they didn't know.... Snyder is trying to stop and correct the issue as a FAN and Owner. To infer something else, is just wrong.

shirleze Author Profile Page :

Well we can now add "greed" to "egoism" along with the special perks and hero worship the redskins receive. The fans should rebel. How about lowering ticket prices so we commoners could attend a few games.

kenhyde Author Profile Page :


They can take me for granted all they want.

I've stopped buying tickets . . .

washingtondc69 Author Profile Page :

It is a sure thing that my family and friends have firmly decided to spend our time and money--essentially life--elsewhere. Between obstructed seats, poor compassion and pure greed, Mr. Snyder's arrogant business will not sound on our tubes too!

Sharon_59 Author Profile Page :

I agree with the folks who are talking about the blantant greed that runs ramant among the owners. However, in my case I'd like to point out that one of the ways I see this greed manifested is that they no longer expect any standard of behavior from their fans.
Only parents who love football enough to tolerate exposing their kids to the nastier side of football (drunken, foul-mouthed fans)will invest in tickets.
Perhaps addicted is a good word for the many fans to blow so much of their money on bloated ticket prices, food and souvenirs.

hodgensrn Author Profile Page :

The two worst things that have happened to Redskin fans in the history of the team are: FedEx Field and Dan Snyder.

ThinkingMan Author Profile Page :

Here's the thing. While Sports Teams', Leagues', and Owners' shortsightedness and greed are a large part of the problem, above all others we the fans are at fault.

With our failure as a whole to vote with our dollars (the ONLY vote that matters to pro sports leagues, teams, and owners), we continue to encourage the rules and policies that we find unfavorable to remain intact and unchanged.

The longer we continue buy tickets to any events where fights in the stands amongst patrons are commonplace, use of abusive language in the presence of children is a fact of life, and preference for all accommodation is given to corporate clients who seldom even attend the games anyway, the less incentive we provide leagues, teams, and owners to make needed changes.

The more we keep buying jerseys, apparel, posters, video games, and other team and league branded items when they care less and less about what we want and how we want it...the less reason they have to research and care about us or our feelings on how their products should be offered.

Do you really want to make a statement that will be heard (and felt) and responded to?

Stop buying Redskins (or any other team you want to send a message to) merchandise for 6 months. Don't spend ONE CENT on any of the off field goodies. If you go to a game, carpool to reduce parking income, eat before you go...don't buy concessions. THAT will show the owners there is a need for change.

Raising you hand and waiting to be called on is no way to be heard. You need to tug on their coattails, or in this case, affect their wallets to get their attention. Affecting their "guaranteed revenue" (the term alone boils my blood), WILL get the Leagues', Teams', and Owners' attention.

If we don't, just remember this: Bad behavior rewarded...is good behavior. So why should they change "good" behavior?

mhjh Author Profile Page :

Not all owners are like 'Little' Danny. In Miami, owner Steven Ross was heard to say; "I am just a caretaker of this team. It belongs to South Florida.' He and his predecessor, Wayne Huizenga, always seem to have the fans at heart.
In Baltimore, Steve Bisciotti ia a fan first, owner second.

boxster_guy2004 Author Profile Page :

I don't believe what Snyder and the Redskins have committed with regards to the ticket office scandal is "Fan Neglect". I believe it is "FAN ABUSE"! I have first hand experience in dealing with there bully sales tactics and no longer support the team. The Redskins will never be a first class winning organization with Snyder running the operation. He's another Peter Angelos and look what he's done in Baltimore. GO RAVENS!!

dolph924 Author Profile Page :

With a huge waiting list for season tickets, why should Li'l Danny give a rat's behind about Skins fans. He and his faithful sidekick Vinnie amuse themselves running the Skins like a fantasy franchise using other people's money and no amount of failure seems to lessen the demand for tix. Until Li'l Danny sells the Skins, they will continue to suck year after year after year. There appears to be no way he'll ever hire a professional GM, so Skins fans probably have several more decades of power sucking to endure. He won't hire a real GM and no self-respecting coach will work for him. The ticket scandal is the least of Li'l Danny's offenses against the fans.

Lavinsr4207 Author Profile Page :

The Redskins has always taken their fans for granted. The current ticket scandal is just one more example of contempt for the fans.

cherron67 Author Profile Page :

My number came up this year for season tickets. You need to sign a form and return it with a NON-refundable deposit of $100 per seat you wish to buy and they will let you know AFTER they get their deposit where your tickets will be. if you agree your deposit will be toward your tickets if you do not like your seats you lose the deposit. now ticket prices range from like $35 to $175 a seat.

I laughed for days.

DC2Amsterdam Author Profile Page :

My father had tickets since 59, thank God he is in the last stages of Alzheimer's so he cannot see how long this team has fallen.

Face it people, the Redskins we love died the day the team left RFK.

Snyder has destroyed everything that is good about the Skins.

lildg54 Author Profile Page :

As a rabid sports fan it is time to do something owners and players are way too fu**in greedy let em suffer take paycuts etc bring down ticket prices. Now the corporations are struggling they are not there with the $s. Let reality set in. Love to see Jerry Jones get screwed arrogant,tastless as*hole

kv5x5 Author Profile Page :

Barbarians at the gate. Gladiators not worth their salt. Patricians under siege: Decline of the NFL empire!

aussiebones Author Profile Page :

They never had any respect for the fans
it's just more obvious now

richs91 Author Profile Page :

Taken for Granted? How about taken for a Ride. But if there are suckers out there then let the fools pay. Pay the Danny! I'm chillin' with my HD--until it goes black. Then I'm adopting a new team. Say, the Ravens looking pretty good, aye?

richs91 Author Profile Page :

Taken for Granted? How about taken for a Ride. But if there are suckers out there then let the fools pay. Pay the Danny! I'm chillin' with my HD--until it goes black. Then I'm adopting a new team. Say, the Ravens looking pretty good, aye?

Independent100 Author Profile Page :

As long as there are idiots lining up and willing to pay hundreds of dollars to watch the incompetent teams play why are we surprised? When did the fan ever matter?

gareacy Author Profile Page :

Can someone point me to RFA (Redskins Fans Anonymous)? I need help! Even though I have a million reasons to quit, I can't seem to give them up.

carolineC1 Author Profile Page :

I went to the Paul McCartney concert - haven't ever been to FedEx Field before - and believe me, I will NEVER go again. It was disgusting, dirty, there was no water in the bathrooms, the walk was horrendous, the parking guides were non-existent and the traffic was so awful that Sir Paul graciously waited almost 2 hours to start the concert - everyone was sitting on the Beltway.

The design is awful, the amenities a joke, the signage does not exist, the food crummy - if I could say something nice about the facility I would. And the sound system sucked.

Good News? Paul McCartney was wonderful!

fishndude Author Profile Page :

The Redskins franchise is worth $1.3B. As long as Snyder is making money, he couldn't care less about the fans or winning. I have been a season ticket holder for 20 years. Since Snyder took over, the fan experience has become worse every year. I know people won't boycott games, but we ought to boycott the concessions a couple of games to get his attention. He never addresses fans concerns. He needs to take a lesson from Ted Leonsis on how to treat and respect fans. The holding back of season tickets for brokers doesn't surprise me at all. What is even more amazing is his denial of having any knowledge. You can bet he is well aware of every aspect of the organization. Hey Dan, I know this sounds crazy, but why don't you bring some of your customers (fans) in an listen to them for a change.

rbbeach Author Profile Page :

Why is it that nobody has mentioned that Dan Snyder is the owner of StubHub? I spoke with my wallet and walked away from my season tickets when Dan starting charging outrageous sums for parking. Everyone should boycott this team until we get new ownership. If we do not we will languish in mediocrity.

katfish Author Profile Page :

Power to the fans. I say fire the owners entirely and have only CEOs. The real shareholders are the ticket holders IMHO.

 
 
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